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Healthcare is going through revolutionary changes. This requires more than ‘the ability to do more with less’. It requires resilience. Resilience is the capacity to grow in the face of challenge.
Resilience can be taught. Most people think of resilience only in times of extreme circumstances. Today with the level of information, distraction and demands required of healthcare professionals and organizations, there are specific skills that will make the difference in achieving the important goals of the organization.
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Most leaders, executives (or aspiring leaders) do not learn the skills of effective communication and engagement in their clinical or academic training. Problem solving and handling conflict are not usually taught in many of the formal training programs.
These people skills (emotional intelligence) are what give leaders the edge to engage their people, turn conflict into opportunity, handle the challenges of a multi generational workforce and the flow of demands typical in healthcare. We integrate the lean sigma process.